General

The terms and conditions outlined below are designed to protect and benefit all clients.  In particular, they attempt to ensure that the servers are used only for legal and appropriate purposes, and that no client uses an 'unfair' proportion of the system's resources.

Limitation of Liability

The client agrees to indemnify and hold Techoni Technologies and its associates harmless from any claims resulting from the use of the service, including claims relating to damage to the subscriber or to any other party.

Use of Servers

Clients should not attempt to access the sites of other clients, and should not attempt to hinder the operation of our servers in any way.  We reserve the right to refuse or cancel service to any client.

Acceptable Content

Your site must not contain material, or contain any link to material, which is unlawful, pornographic, gambling-related, threatening, hateful, obscene or which encourages unlawful behaviour.  This includes any site with depictions of nudity, as well as material relating to hacking or pirated software.  We have sole discretion to determine whether a site's content is acceptable.  Sites with unacceptable content will be removed from our servers.

No Mirroring

You must not use your site to mirror material on any other site without our express written permission.  This permission will usually be declined unless the resources required are minimal.

Unlimited Traffic

We offer unlimited traffic on our Silver, Gold and Platinum accounts to give you peace of mind.  However, please note that the following types of sites do not qualify for unlimited traffic:

• Sites containing archives or galleries or offering files for download do not qualify for unlimited traffic unless the file types involved (e.g. .jpg, .gif, .tar, .gz, .exe, .zip etc) make up less than 20% of the site's total traffic;

• Sites which contain images, CGI programs or similar content which are accessed from other sites.  For example, if you run a banner advertising program and the banner is stored on your site and accessed by the sites displaying your banner then you do not qualify for unlimited traffic;

• Sites utilizing 'domain parking' (more than one domain name points to your home page);

• Sites using more than 5% of system resources;

• Sites which generate an unusually high amount of traffic from images or other binary files (such as Java applets, mp3 and sound files).  That is, if more than 20% of a site's traffic is from images or other binary files, then that site will not qualify for unlimited traffic.

In the interests of our other customers using our shared servers, we may decline to host your site if it does not qualify for unlimited traffic and if your monthly traffic exceeds 5 Gigabytes.  We may immediately disconnect such sites if we see fit.

We have sole discretion to determine whether and when these provisions apply.

Use of Disk Space

Your disk space is for your own use only. You may not resell or give away disk space to any third party without written permission from us.

You may not consume disk space with copies of pages which are substantially the same.   For example, you cannot automatically generate multiple copies of a single page and place all the copies on your web site.

Please set your mail software to delete your mail from the server.  This will speed up your mail retrieval and will help you avoid excess disk space charges.   Mailboxes can quickly grow and consume your disk space allowance if you do not delete your mail from the server.

Database Size

The disk space used by your databases (combined total of your MySQL, flat-file and other databases) should not exceed 50 Mb.  If more than 50 Mb of disk space is used for these databases, the amount over and above 50 Mb will be charged at the usual excess disk space rates.

Credit Reporting Agency

Whilst we require monthly web hosting fees to be paid in advance, we supply credit to applicants for other services.  These include, but are not limited to: Extra Traffic, Account Add On charges, Extra Disk Space and Downgrade Fees. The applicant (and guarantors) in applying for an account authorises Techoni Technologies to disclose information contained to a credit reporting agency and to obtain consumer or commercial information permitted by the Privacy Act from a credit reporting agency and to use such information in order to assess the application for credit. These authorities shall remain in force for the duration of the credit contract.

Additional Domains

You may not use software, such as TrueVirtual, to point additional domain names at your site. This includes subdomains (such as http://subdomain.yourdomain.com.au/) as well as standard domains (http://www.yourdomain.com.au/). If you require an additional domain name to be pointed at your site, please contact Tech Support regarding our domain name parking facility. A one-time setup fee is payable for each additional domain name parked on your site.

Chat Rooms and IRC

Chat rooms tend to monopolise system resources and for that reason we do not allow clients to install their own chat rooms.  IRC or IRC bots should not be run on our servers.

Resource-Intensive Programs

If you install and run a resource-intensive program on our servers there may be an additional monthly charge.

Spam (Unsolicited Bulk Email)

Spamming, or sending of unsolicited bulk email, from our servers is strictly prohibited.   Additionally, you must not list an email address or domain name which is hosted by us in any unsolicited bulk email.  If we decide that you have violated this condition then your account will be deactivated immediately.

Prices

Prices are subject to change without notice.  We offer a discount for customers who wish to prepay for 6 or 12 months of web hosting.  Please be aware that we do not offer refunds on prepaid web hosting, setup fees, domain registrations or custom work where it is a change of mind cancellation.

Technical Support

We will provide unlimited technical support relating to the operation of your server and the use of the server's facilities. Please note though that we do not generally provide support for problems with your CGI programs or HTML code, though we will provide such support, within reason, at our discretion.

Refusal of Service

We reserve the right to refuse or cancel service at our sole discretion.

If you breach any of the above terms and conditions we reserve the right to deactivate your account immediately.