| What
is your billing cycle and how can I pay? |
 |
We bill you every
three months in advance. You can pay by mail or
fax or online. We accept cheques, money orders and credit card
payments (VISA, MasterCard, Bankcard, Amex and Diners). |
|
If I
upgrade between your plans, will I have to pay the setup fee again? |
|
No, you will not
have to pay any setup fees when you upgrade - you simply pay
the new monthly rate. There is a small fee payable if
you decide to downgrade to cover the costs associated with
downgrading accounts. |
|
Will
my site be backed up? |
|
We perform weekly
backups of all servers for your protection. |
|
Do
you have limitations on the types of content which can be held on
your servers? |
|
Yes, we do.
In a nutshell, your site must be legal and must not
encourage illegal behaviour. It must not contain any
obscene, threatening or hateful material. Examples of
unacceptable content include pornography, pirated software,
materials related to hacking, and nudity. For more
information please refer to our Terms
and Conditions. |
|
Can
I send spam (unsolicited bulk email) from your servers? |
|
No. In
fact, we have a strict anti-spam policy. Please see
our Terms and Conditions for more
information. |
|
Can
I use my account for commercial purposes? |
|
Absolutely.
The Internet is the fastest growing medium in history, and
we highly encourage you to take advantage of the
opportunities it has to offer. |
|
Do
you offer dialup facilities? |
|
No. You
will need to gain access to the Internet through a local
Internet Service Provider. Once you have access to the
Internet, you will be able to manage your web site on our
servers from wherever you are in the world. |
|
How
long does it take to set up a new account? |
|
Not long at all.
New accounts are generally set up well within 12 hours from
the time we receive your order. Once your account is set up,
we will send you an email to let you know your account
details and login information. If you are using FTP to upload your site, you can begin uploading
files to your new web site as soon as you receive your
account details. You will be given a temporary URL to access
your site via the web prior to the completion of your domain
name registration/transfer. If you are using FrontPage to
upload your site, you will need to wait until your domain
name has been registered or transferred before you can
publish your site - that usually takes a day or two - please
see our Domain Name Questions for
further details. |
|
Do I
get detailed statistics about my site? |
|
Yes. We
generate a weekly statistical report about your site's
traffic. The report will include information about
visitors, page views, file accesses, referrers, browsers
used by your visitors, platforms used by your visitors,
visitors' hosts, visitors' top-level domains, and the most
common entry and exit pages.
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